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Welcome

Customer Service

If you would like to contact our customer service department Please call 0800 121 4626 or you can email us on sales@thetenscompany.co.uk
The Tens+ Compay Ltd
Unit 8, Martel Court
S. Park Business Park
Hamilton Road
Stockport
SK1 2AF

Registered Address

THE TENS + COMPANY LIMITED
45-49 GREEK STREET
STOCKPORT
MACHESTER
UNITED KINGDOM
SK3 8AX
Registered in England & Wales Company No. 08961942

Terms and Conditions

1) DEFINITIONS

In these conditions of sale all references to “the Seller” are to TENS + Company Ltd., and all references to “the Buyer” are to the person, firm, company or by whom the order is given. All references to “the Goods” are to any items supplied by the Seller to the Buyer.

 

2) QUOTATIONS AND PRICES

Unless otherwise stated all prices are exclusive of VAT and those ruling at time of dispatch. Published price lists and quoted prices, while given in good faith, are subject to change without notice due to suppliers’ price fluctuations and other causes beyond the Seller’s control. Quoted prices apply only to the stipulated quantities and do not necessarily hold for lesser quantities.

 

3) SPECIFICATION

Every effort is made to ensure that the catalogue descriptions and illustrations are clear and accurate. All colours and sizes are approximate. The reproduction of colours is  as accurate as photographic and printing processes will allow. Due to our policy of continual improvement some products may vary from  those described. The company reserves the right to amend the specification, construction and/or design without prior notice.

 

4) DELIVERY

Orders placed before 2pm Monday to Friday will under normal circumstances be despatched the same day. Normal delivery is within 2 working days from receipt of order. TENS + Company Ltd., shall use reasonable endeavours (but does not guarantee) to deliver the Products on the next working day following your order, however please allow up to 72 hours for delivery to areas located in the following post codes: AB (excluding AB10-16, 21, 24-25), JE, GY , FK17-22, G83, IV1- excl 28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3. 
 
We cannot deliver to PO Boxes. Please note that days quoted are working days. For further information on delivery timescales, please contact our Sales Department on 0800 121 4626.
 
All order are delivered for £2.95. All TENS orders are delivered next working day by courier service.

 

5) RETURN OF GOODS

Under the Consumer Protection (Distance Selling) Regulations 2000, you the customer have a 7 day 'cooling off' period from the day you receive your goods, in this time you should notify TENS + Company Ltd that you wish to cancel your contract with TENS + Company Ltd.

Should your goods have already been dispatched and it is simply a 'change of heart' then the return delivery costs will be bourn by you the customer. However, if there is a fault, the return delivery costs will be bourn by TENS + Company Ltd. 

Please contact our customer service department who will advise you in the correct procedures for all return items.

To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).


6) DAMAGED/FAULTY GOODS

Damaged or faulty goods or short deliveries must be notified to the Seller within 3 days of delivery and the goods and packaging material retained for inspection. Otherwise no liability can be accepted. The Seller’s liability in respect of faulty goods shall be limited to giving the Buyer the benefit of any guarantee given by the manufacturer of the goods. Goods returned as reported faulty by the Buyer will be returned by the Seller to the original manufacturer for their inspection and report.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

7) DESCRIPTION OF GOODS

Please note that all items are sold by product description and not by product code. Product codes are listed to enable identification of goods and no guarantee of any specific manufacturers/suppliers products are to be inferred from such references. Product codes MUST be used with all orders.

 

8) LIMITS OF CONTRACT AND VARIATION OF PRICES

(i) A quotation includes only such goods as are specified therein.
(ii) The Contract is personal to the Buyer who may not assign it without the Seller’s written consent.
(iii) The Seller reserves the right to amend the Contract price at any time up to delivery to take account of any variations in the cost of transport, the prices charged by the Seller’s suppliers, changes in the value of any relevant currency, new or increased taxes, duties or other imposts or variations arising from new legislation or regulations.

 

9) WARRANTY

The Company warrants that the Goods shall at the time of delivery correspond to the specifications published by the Company when used for purposes for which goods of that type are ordinarily used. In the absence of any such published specifications applicable to the Goods, the Company warrants that the Goods shall at the time of delivery be of merchantable quality. If any Goods do not conform to that warranty the Company will at its option : i) replace the Goods found not to conform to the warranty; ii) bring the Goods into conformity with the published specifications of the Company or (as the case may be) merchantable quality; or iii) take back the Goods found not to conform to the warranty and refund the appropriate part of the purchase price. All claims must be made in writing to the customer service department (see item 8), accompanied by proof of purchase and details/nature of defect.

 

10) DISCLAIMER NOTICE

Every endeavour has been made to ensure that the information given herein is true and reliable but is given only as a guidance to our customers. The company cannot accept any responsibility for the loss or damage that may result from the use of the information due to the possibility of variations of processing or working conditions and of workmanship outside of our control. Users are advised to confirm the suitability of products by their own tests.

 

11) FORCE MAJEURE 

The Seller shall not be liable to the Buyer for any loss or damage which may be suffered by the Buyer as a direct result of the duties and/or obligations of the Seller in the contract being prevented, hindered, delayed or rendered uneconomic by reason of any Force Majeure Circumstances. In these conditions “Force Majeure Circumstances” shall mean any act of God, war, strike, lock-out, industrial action, accident, breakdown of plant or machinery, fire, flood, drought, storm, difficulty or increase in obtaining materials or transport or other circumstances beyond the reasonable control of the Seller.